Frequently asked questions
Everything you need to know about ordering, paying and delivery. Can't find your answer? Just WhatsApp us.
OrderingHow do I place an order?
Tap Order on WhatsApp on any product (or add a few things to your basket and check out from there). Fill in your name and delivery address, then send the pre-written message in WhatsApp. That's it!
OrderingDo I need to create an account?
Nope. No accounts, no passwords. Everything happens on WhatsApp.
OrderingCan I order more than one product?
Yes! Add as many items as you like to your basket (the bag icon at the top of the page) and send them all in one message. Delivery stays R50.
OrderingCan I browse on WhatsApp instead?
Definitely. Tap the green WhatsApp catalogue button at the top of any page, or open the catalogue here.
OrderingCan I change or cancel my order?
Message us on WhatsApp as soon as possible. If your order hasn't been dispatched yet, we'll gladly change or cancel it.
PayingHow do I pay?
After we receive your WhatsApp order, we send you either EFT banking details or a secure card payment link, whichever you chose.
PayingWhen must I pay?
Your order is processed once payment is confirmed. For EFT, please send proof of payment so we can get going.
PayingIs it safe?
Yes. Card payments go through a secure payment link. We will only ever message you from 072 474 6081 and will never ask for your card PIN or OTP.
DeliveryHow much is delivery?
A flat R50 per order, anywhere in South Africa.
DeliveryHow long does delivery take?
3–10 days depending on your location. We dispatch after payment is confirmed and your items have been quality-checked.
DeliveryDo you deliver outside South Africa?
Not at the moment. We only deliver within South Africa.
DeliveryCan I collect my order?
We're an online shop without a walk-in store, so all orders are delivered by courier.
ProductsWhere do your products come from?
We source from South African suppliers. Every item is received and quality-checked by us before it's dispatched.
ProductsDo you have other sizes or colours?
Some products come in different options (like our GPS collar colours or floor mat sizes). Ask us on WhatsApp and we'll check what's available.
ProductsCan you find a product for me?
Possibly! Tell us what problem you're trying to solve on WhatsApp, and we'll see if we can source something for you.
ReturnsWhat if my item arrives damaged or faulty?
WhatsApp us as soon as possible with photos or a short video. Defective items are repaired, replaced or refunded in line with the Consumer Protection Act.
ReturnsCan I return something if I change my mind?
Yes, within 7 days of delivery, provided it's unused and in its original packaging. Return shipping is for your account. See Delivery & returns.
Still wondering about something?
Send us a message on WhatsApp. A real human will get back to you.